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FAQ'S

Shipping and Delivery

 

We will ship all domestic goods through The Courier Guy.  We do not charge for domestic shipping but full payment must have been made before the order can be processed.  Whilst we aim to keep stock of all pieces, some pieces are made to order so please allow 3 – 4 weeks for delivery in those cases. Mostly, we will be able to ship within 2 - 5 days.

 

We use DHL for international orders. This usually costs between R 400 and R 600 depending on the area to which the parcel is being delivered.  Please note that we cannot be held liable for customs, duties, taxes and fees charged by your government.  

We cannot take responsibility for any delays in delivery due to your country’s customs clearance process.

 

You will be notified with tracking information via email once your package has been shipped

 


Returns, Exchanges and Refunds

 

Customer Satisfaction is our highest priority.  Should you be unhappy with your purchase, please contact us immediately to arrange an exchange.  The item will need to be returned to us within 7 days of delivery, unworn and in its original packaging.  Courier costs cannot be refunded and courier costs for the return are for the customer’s account. We do not offer refunds but will replace an item or offer a shop credit depending on the specifics of the issue.

 

All Bespoke, personalized or special orders cannot be returned or exchanged under any circumstances.

 


Repairs

 

Any repair due to a manufacturing defect, within two months of delivery, will be undertaken at no cost. All other repairs will be charged by the hour. Please take extra care with chains that can break if tugged..

 

If the item is damaged on receipt, please notify us via email within 24 hours of delivery.

 


Jewellery Care

 

Jewellery should never be worn whilst exercising, swimming, taking a bath or showering. Sterling Silver can tarnish over time and can be caused by exposure to skin acidity, perfumes, body lotions and chemicals. If a piece of jewellery has tarnished, you can clean it with a jewellery polishing cloth or wash it in warm soapy water with a soft brush. Do not put pearls or plated metals into any cleaning solution. 

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